Refund policy

Last updated: May 29, 2026

Because Petalz products are consumable hemp-derived products, all sales are final unless there is a verified order issue.

Customers must contact Petalz within 24 hours of receiving an order if an item arrives damaged, missing, incorrect, or otherwise affected by a fulfillment issue.

If Petalz approves an eligible issue, we will exchange the item or send a replacement product. Refunds are not the standard remedy unless Petalz determines that a refund is appropriate for the specific order issue.

Requests should include the order number, photos of the package and product, and a clear description of the issue. Petalz may refuse requests that are incomplete, late, unverifiable, or submitted after the 24-hour review window.

Opened, used, altered, or tampered products are not eligible for ordinary return. Do not send any product back unless Petalz provides return instructions.

Orders that cannot be fulfilled because of legal, address, carrier, payment, or compliance restrictions may be canceled at Petalz’s discretion.